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F.A.Q.

What is the difference between double-wall and single-wall paper cups?
Double-wall paper cups are made of 2 layers of paperboard, whereas single-wall paper cups are made of one layer of paperboard. Hot drinks can be poured in both single-wall and double-wall cups. However, when selecting single-wall cups for hot beverages, we recommend additionally using a textured paperboard sleeve to prevent the cup from getting too hot for holding.
What is the difference between matt and gloss cardboards?
The brightness is the major difference between matte and glossy paper cups. Both types are manufactured in a very similar way, but they look and feel different. To have a matt look of the cups we are printing them on uncoated cardboard, which has better color absorption features. If you prefer mild and pale colors you should choose matt cardboard. Glossy cardboard is shinier—this makes the visual printed on the gloss cup more noticeable. For vibrant and shiny colors, we suggest you to choose glossy cardboard. The glossy paper cups are printed on coated cardboard.
How to choose between PE or PLA coating?
PE (polyethylene) is a type of plastic used on the paper cups as coating and barrier to making the cups liquid-proof. PLA coating is made from plant-based materials such as corn starch or sugar cane. Paper cups made from PLA coated cardboard are biodegradable and compostable in the industrial composting.
Can paper cups be composted?
Yes. Our biodegradable paper cups are compostable in industrial composting and can be collected together with food waste in most collecting schemes.
Is the coloured packaging harmful? Is it safe to put food in there?
Paper packaging is manufactured using certified materials which are not harmful and are dedicated for food packaging production. Moreover, an additional varnish layer is applied to the printed product to further minimise its contact with food.
What are the requirements for a design file? What files should be submitted for printing?
You will find the instructions on the requirements for the preparation of a design file after downloading the product template and the rules for the preparation of a design file. All this this information you will find in Custom Design page.
How to make an order with PDF file?
Prepare the layout using template you have downloaded (all templates you could find at Custom branding page. When you already have prepared PDF file you have to upload on our e-shop while placing your order. All the design files uploaded on boldcup.eu website will be checked immediately at our Online Design Tool. All the warnings (if any) and a 3D preview will be available for you online at the moment you are placing an Order. You will be able to check the design on-line, see the 3D preview and if you are happy with the design you just proceed with an Order. No additional confirmation after you’ve placed an Order will be needed anymore.
How to place an order if I do not have the Design file?
No problem, we have developed the Online Design Tool for you to create the product’s design online. Here is short description, how does it work: First of all, get the right product features and press the button to start designing the cup online. Then pick from our pre-existing design or create your own design from scratch. Try to explore all design tool possibilities and choose the best options for your design. When you are satisfied with the result, press SAVE&ORDER. The design file you create will be instantly added to the product. Now you are ready to add this product to Cart and proceed to Checkout.
How to make an order with Custom Design tool?
First of all, get the right product features and press the button to start designing the cup online. Then pick from our pre-existing design or create your own design from scratch. Try to explore all design tool possibilities and choose the best options for your design. When you are satisfied with the result, press SAVE&ORDER. The design file you create will be instantly added to the product. Now you are ready to add this product to Cart and proceed to Checkout.
What is the delivery cost of the ordered goods?
We offer FREE shipping to Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and UK. No additional fee is applied for the delivery of the goods. You only pay the prices of the selected goods specified in the online store.
What is your lead time?
Lead time depends on the delivery terms and country we are shipping to. We offer REGULAR or EXPRESS delivery. When you choose REGULAR delivery lead time is 9 to 15 working days to Austria, Belgium, Denmark, Finland, Germany, The Netherlands, Norway and Sweden; 6 to 11 working days to Czech Republic, Hungary, Poland and Slovakia; 11 to 15 working days to France, Ireland, Italy, Slovenia, Spain and UK; 5 to 8 working days to Estonia, Latvia and Lithuania. When you choose EXPRESS delivery lead time is 3-4 working days. The lead time starts when we receive your payment for the ordered goods.
What is SUPER EXPRESS delivery?
You may choose some products with Super Express delivery and receive the paper cups in 3 to 4 working days. The term counting starts after the order is paid. Super Express delivery might take more than 4 working days at the winter Holiday season and because of the other Holidays.
Can I have something printed inside a paper cup?
We do not offer the option of printing inside a paper cup.
Can paper cups hold hot drinks?
Yes. Our paper cups are suitable to serve both hot and cold beverages. We recommend you to choose double-wall paper cups for keeping drinks hot for longer.
Can I get some samples?
Of course. Just write us [email protected] and we will send you a sample box with our products.

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